Case studies/MaxReviewer
Review ops for restaurants and shops that have more than one location
A platform for gathering and answering Google and in-store reviews — QR on the table, a queue for the manager, drafts that do not sound like a bot.
- Client
- MaxReviewer
- Location
- Mexico
- Year
- 2024
SaaS · AI · Mobile
info@lyrocode.com
Users
Managers
Surfaces
Web + mobile
Year
2024
Pictures from the work
Photography that matches the product — the buildings, the floor, the clothes, the road — not stock of people pointing at a laptop.
The job
Multi-location restaurants were drowning in Google reviews and paper comment cards. Replies were late or copied. The owner could not see which branch was slipping until the rating had already moved.
Staff needed something that works on a phone at the pass, not a desktop CRM. Draft replies had to sound like the restaurant, in the right language.
What we built
QR at the table and a short in-store flow feed a single inbox. Locations, ratings and unanswered threads sit in one queue. Draft replies are generated, then edited — nothing posts without a person.
The manager app is the product. Web for the owner’s weekly view; mobile for the person on shift. We kept Google’s rules in the build so a “helpful” automation does not get the listing punished.
Where it landed
Owners see every location in one place. Staff answer from the floor. Drafts cut the time to a reply without posting as the brand unsupervised.
- Multi-location review inbox
- QR and in-store collection flows
- Draft replies with human send
- Manager app for iOS and Android
Stack
What we shipped with — picked for this product, not for a slide.
Next.js
React
TypeScript
Node.js
PostgreSQL
OpenAI
React Native
Expo
“I run several kitchens. I do not sit at a laptop. They gave me a queue on my phone and drafts I will actually send — not a chatbot pretending to be us.”
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Read the storyTell us what you are building.
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