← All case studies
IA
Insight AI
A RAG support assistant over product docs that cut first-response time for agents.
- Timeline
- 8 weeks
- Region
- US
- Related service
- Sviluppo IA
60%
Faster first response
35%
Fewer escalations
8 wks
Pilot to production
The challenge
Support agents hunted across Notion, PDFs, and old tickets. Answers were inconsistent, and escalations piled up during product launches.
Our approach
- Curated a clean document corpus and chunking strategy
- Built retrieval with citation trails agents could trust
- Added admin analytics for unanswered questions and gaps
- Tuned prompts and fallbacks with real ticket samples
What we built
An OpenAI-powered assistant embedded in the support desk, with admin analytics and grounded answers tied back to source docs.