← All case studies
Gesundheitswesen
MedRoute
A patient portal and clinician console that made same-day telehealth follow-ups practical.
- Timeline
- 11 weeks
- Region
- US
- Related service
- Webentwicklung
Same-day
Booking went live
22%
Fewer no-shows
11 wks
Portal + console ship
The challenge
Follow-up booking took days. Patients dropped off, and clinicians lacked a simple console for video visits and notes in one place.
Our approach
- Simplified booking to a few clear steps on mobile
- Integrated secure video visit links into clinician workflows
- Aligned reminders and status so no-shows dropped
- Kept PHI boundaries explicit in architecture reviews
What we built
A patient portal plus clinician console with scheduling, visit links, and post-visit notes — tuned for same-day care, not enterprise theatre.